Managed WordPress hosting for the website(s) named in your plan: server space in Australia, an HTTPS certificate, nightly backups, WordPress core and plugin updates, uptime monitoring, security hardening, and support as described on the plan you chose. The plan page is part of these terms.
Plans are billed monthly in advance by card through Stripe, in Australian dollars, GST included where applicable. Prices may change with at least 30 days' written notice. Work outside your plan's allowance is quoted before it is done.
Your plan runs month to month. You may cancel at any time from your billing portal; hosting continues to the end of the paid month. We may end the service with 30 days' notice, or immediately if your site is used in breach of section 7 or presents a security risk to other clients, in which case we will tell you promptly.
We aim for 99.9% availability of your site in each calendar month, excluding scheduled maintenance notified at least 48 hours in advance, faults in your domain or DNS, and events outside our reasonable control. If we fall short in a month, you may request a credit of 10% of that month's fee for each full 0.1% below 99.9%, up to that month's fee.
Your site's files and database are backed up nightly and kept for the period stated in your plan. Backups are stored on a second server. We test restoring from backup monthly. On request we will restore your site to any available backup; plans state how many restores are included. Backups are a safeguard, not a guarantee against every loss, and you should keep your own copy of anything you cannot afford to lose.
You own your content, your domain and your data. You are responsible for what you publish and for keeping your login details safe. If you leave, we will give you a complete export of your site's files and database within 14 days of your request, at no charge.
You may not use the service to host unlawful material, malware, spam operations, or anything that harms other clients or the server. We may suspend a site that does, and will tell you why.
To the extent the law allows, our liability for any claim relating to the service is limited to the fees you paid in the 12 months before the claim, and we are not liable for indirect or consequential loss such as lost revenue. Where the Australian Consumer Law gives you a guarantee that cannot be excluded, our liability is limited, where the law permits, to supplying the service again or paying the cost of having it supplied again.
We collect only what we need to run the service: your name, business details, contact details and site content. Payment details are held by Stripe, not by us. We do not sell or share your information. Ask us at any time to see or delete what we hold.
We will give at least 30 days' notice of changes by email. Continuing to use the service after that date means you accept the new terms.
Questions about these terms: matt@newcastlerising.com.au